The Doctor enjoys his practice and wants to maintain a professional distance from the occasional collection issue that impacts the practice. When these problems do arise, we employ the services of Kason Credit, not only because of their steady track record of collections, but because of how they do what they do. KCC’s ethical practices are reflected in the way they address and resolve patient questions.
Kason Credit is user friendly and responds promptly to the needs of our staff and our patients. Our reputation in the community is of paramount concern to us and the staff at Kason Credit has never done anything to diminish our reputation while maintaining a businesslike posture towards collecting patient self-pay balances.
Our physical therapists emphasize a wholistic approach to the individual and while that creates great results in physical therapy; the one thing we can’t control is the response our patients sometime have to the self-pay portion of their billing. Kason Credit is mindful of that problem. While they do not collect 100% of our past dues and never said they would, they return a strong percentage of uncollectibles to us. We appreciate their attention to detail and to the sentiments of our patients.
Our goal is to help people suffering from disorders of bones, muscles and joints. When we are unpaid and send our patient accounts to collection, we want our patients treated with dignity and respect; important matters beyond compliance. That has never been an issue with Kason Credit yet they consistently return significant charge off payments to us. That is what I define as a superb collection agency.
In our line of business, there is frequently neither the time nor opportunity to talk to the patient about his or her methodology of payment. As a community based and supported organization, we appreciate the care and compassion that Kason Credit shows to our patients as well as the funds they return to the organization.
Kason Credit has been our solution for debt collection for years. They advocate strongly for us while taking into account the lives of our patients, many of whom return to us subsequent to collection. We heartily recommend Kason Credit to any dental professional.
Our firefighters and EMTs respond to over 7,000 calls per year. It is not uncommon to lack sufficient data to complete the billing process for those to whom they provide emergency services. Kason Credit, with an emphasis on compliance, does its job: acquire data and collect funds due us. As a community-based/government organization, we care about what they return to us and how they do it. Kason does a reliable job with both.
We are a relatively new client with Kason Credit. I’ve found the process straightforward and clear. Following up with staff at KCC is not a chore, and they communicate clearly and effectively! I look forward to a long and productive relationship.